Customer Service & Policies

No Hassle Returns Policy

If you want to return your Aqua Pro Vac... no problem! We offer a no hassle returns policy that makes it easy.

Our goal is to make your product shopping a pleasant and simple experience.

International Orders (including Canada)
As of now, we do not accept any orders shipped to an International or APO address.

Hawaii and Alaska
The shipping cost on orders shipped to Hawaii and Alaska is very high. The additional surcharge to these two states will be about $75 additional. Please call us if you are interested.

Shipping

All items are shipped Federal Express Home Delivery or Ground. Items usually ship within two business days and we forward your tracking information via email once your item is in transit.

Sales Tax
Sales tax is charged for items shipping to California.

Payments

Payments can be made through US issued Credit Card/Debit Card or through Paypal. We gladly accept American Express, Visa and MasterCard through our checkout. Please enter your credit card number on the secure online order form.

Shipping Damage or Missing Parts

In the unlikely event that your item arrives damaged or is missing parts please email us the details at service@AquaProVac.com. Contact our customer service department within 7 business days of the delivery date to report any damage. Unfortunately, packages can be damaged during the shipping process after leaving the warehouse. If your order arrives at your door damaged, broken or defective, we will either replace the broken parts if possible or ship out a new one at our discretion and completely at our expense. Please be sure to inspect your item(s) for concealed damage even if you do not plan on using it immediately and always keep all packaging until you are satisfied with your item. PLEASE do not refuse any shipments as this limits our options in getting you a perfect item.
Requests for replacement parts will be processed as quickly as possible but expect them to take 1 to 3 weeks to be received. Please email service@AquaProVac.com with your needs.

Returns

We want you to be 100% satisfied with your Aqua Pro Vac order. If you're unhappy with the item you purchased for any reason, return it to our warehouse within 30 days of the shipment receipt for an exchange or a refund of the full purchase price. (Note: If your item was damaged or defective, see our Damage section above). We are proud to offer the best return policy online. Please note: certain items are not returnable and will be clearly stated on the listing.
Returned merchandise must be sent to us prepaid and insured at the address listed below.
Please remember, all returned merchandise must be new (never been used) and in its original carton with all the packing materials, manuals and registration cards intact. We will not accept dirty, broken or used products or any items in non-standard packaging. You will need to enclose your order/invoice number and/or a copy of your e-mail confirmation with your return along with a memo explaining the reason for return. Please insure your item with the carrier and send the tracking number to service@AquaProVac.com once it ships. We will issue a full refund for the purchase price of any products you return that meet the above conditions within 3 days of receipt in our warehouse.

All items must be returned to:
D&D (Maxxus Industries)
200 S Fifth St
Mayfield, KY 42066
Cancellations on orders that have already been processed will be accepted and handled in the same manner as returns.

Privacy Policy

Collecting and Using Your Information
Anonymous, non-personally identifiable information such as your IP address, domain server, type of computer, type of web browser, and addresses of referring sites, also known as "traffic data," may be collected and used to diagnose problems with our server and administer our sites. We may also use "cookies" and "action tags" to collect information. Cookies and action tags allow us to compile statistics and other information about how you use our sites. We may use this data to analyze trends and improve the usability of our sites as well as to administer the sites and gather broad demographic statistics. We may also share non-personally identifiable data with third parties on an aggregate basis. We do not link the information we store in cookies to any personally identifiable information.

Third Party Cookies
The use of cookies by third parties is not covered by our privacy statement. We do not have access or control over these cookies. These third parties use session ID cookies to make it easier for you to navigate our site, in order for you to use the shopping cart.

Sharing Your Information
AquaProVac.com may establish business relationships and share your contact information with select persons or entities whom we believe have privacy policies that are generally consistent with ours. These persons or entities may contact you about their products or services. You may opt out of sharing this information at any time by emailing us at service@AquaProVac.com .
We reserve the right to provide personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order or legal process served on our Web site, when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
When you make a purchase at aquaprovac.com, our in-house Customer Service department may need to contact you via phone or e-mail to address questions specific to your order even if you opted not to receive communications from us.

Contacting an Associate
To contact an Associate, email us at service@aquaprovac.com . Please also check our FAQ page as many questions are answered quickly there.