Shipping & Delivery
International Orders
As of now, we do not accept orders shipped to international or APO addresses. Please contact a port forwarder for delivery.
Shipping
The Aqua Pro Vac and Steamer are shipped via Federal Express Home Delivery (for residential addresses) or FedEx Ground (for commercial addresses), while smaller items and parts ship via UPS or USPS. Items usually ship the same day if the order is placed before 11 AM (Pacific). Orders placed after 11 AM (Pacific) will ship the following business day. All orders are shipped from our warehouse in either Blaine, WA, or Mayfield, KY.
Once your item has been shipped, we will email you the tracking number so you can monitor your shipment.
Sales Tax
Sales tax is charged for items shipping to California, Washington, and Kentucky.
Payments
Payments can be made using U.S.-issued credit cards or through PayPal. We accept Visa and MasterCard. Please use our secure online order form to enter your credit card information.
Financing Options
We also offer financing options through Klarna, Afterpay, and ShopPay. With our "Buy Now, Pay Later" program, you can make your purchase more manageable by spreading the cost over time.
Customers from Canada
We ship most of our products across the Canadian border using GlobalPost. An additional shipping fee to cover customs and duties fees is applied to the shopping cart. We can also ship to a US based port forwarder.
Try: MyUS
Customers from the Caribbean, South America & Central America
Try: Aeropost or Planet Express
Customers from Mexico
Try: MyUS or Planet Express
Puerto Rico, Hawaii, and Alaska
The shipping cost for orders shipped to Puerto Rico, Hawaii, and Alaska is significantly higher. The additional surcharge for Puerto Rico will be $150, Hawaii's surcharge will be $100, and Alaska's surcharge is $75. Once you add your shipping address, you will see these options in the shopping cart.
Frequently Asked Questions
At this time, we do not offer expedited shipping. Expedited delivery options often come with significantly higher costs, and there's also the risk of missed delivery timelines, which can lead to added frustration.
We do not ship orders on weekends or holidays. Our shipping operations run on standard business days—Monday through Friday—excluding recognized holidays.
We apologize for any inconvenience caused by a delay. If your package hasn’t arrived as expected, here’s what you can do:
- Check Tracking: Use the tracking number provided in your order confirmation to review the latest shipping updates.
- Contact the Carrier: If tracking doesn’t provide clear information, we recommend reaching out to the shipping carrier directly. They may have more specific details.
- Reach Out to Us: Still need help? Contact our customer service team. We’ll investigate the delay and keep you updated every step of the way.
We understand how important timely delivery is and will do our best to get your order to you as soon as possible. Thank you for your patience and understanding.
If your package is lost in transit, we’re here to help. Here’s how we handle these rare situations:
- Contact Us: Let our customer service team know right away. We’ll begin investigating with the carrier to determine what happened.
- Investigation: We’ll work closely with the carrier to trace the last known location and assess the situation.
- Resolution: Based on the outcome, we’ll provide a suitable resolution—this may include a replacement, refund, or another option depending on the circumstances and our policies.
Orders placed before 11 AM Pacific Time typically ship the same day. Orders placed after that time usually ship on the next business day.
Sales tax is applied to orders shipping to California, Washington, and Kentucky.
