Shipping & Delivery

The Aqua Pro Vac and Steamer are shipped via Federal Express Home Delivery (residential addresses) or FedEx Ground (commercial addresses), and smaller items and parts ship via USPS. Items usually ship the same day if the order is placed before 11 am (Pacific). Orders placed after 11 am (Pacific) ship the following day. Orders are shipped from either from our warehouse in Blaine WA or Mayfield Kentucky.

Once your item has been shipped we will email you the tracking number so that you can keep an eye on where your shipment is.

Per FedEx, they will deliver to the lower 48 states within 3-5 business days.  

Contact FedEx in case you will need to pick it up at their local depot, be sure to have the tracking number we send with the shipment.

Sales Tax
Sales tax is charged for items shipping to California, Washington, and Kentucky.

Payments
Payments can be made through US issued Credit Card/Debit Card or through Shoppay, Paypal, Klarna, or ClearPay. We gladly accept Visa and MasterCard through our checkout. Please enter your credit card number on the secure online order form.

International Orders
As of now, we do not accept any orders shipped to an International or APO address.

Customers from Canada
NOTE: It is best to find a freight forwarder in the US or ship to a friend and have them forward the package to you.
Try: https://www.myus.com/ca/

Customers from Caribbean, America del Sur & America Central 
Try: https://aeropost.com/site/es/country-picker https://planetexpress.com/

Customers from Mexico
Try:https://www.myus.com/mx/
https://planetexpress.com/

Puerto Rico, Hawaii and Alaska
The shipping cost on orders shipped to Puerto Rico, Hawaii, and Alaska is very high. The additional surcharge for Puerto Rico will be $150, Hawaii's surcharge will be $100 and Alaska's surcharge is $75. You will see these options in the shopping cart once you add your shipping address.

Canadian Customers Please Read
NOTE: There is an extra shipping fee to ship to Canada of $110 (for purchase below $600),  for purchase over $600 an extra shipping fee of $150 will be applied on top of the purchase price. This will be a dropdown in checkout.

Canadian shipments may be subject to import taxes, customs duties, and/or fees imposed by the government. These charges are typically due once the package arrives in your country. The charges vary and are based on the price and type of item, package weight and dimensions, origin country, and laws in your province. As we cannot predict these fees ahead of time, we are unable to collect them at the time of purchase. Therefore, the buyer is responsible for paying any additional costs associated with duties, taxes, and customs clearance fees.